Speaking Roses Speaking Roses Speaking Roses Speaking Roses Speaking Roses
Heavenscentexpressions.com
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Terms of Sale

 

In the Palm Beach, Broward and Miami Dade county areas, the delivery service is provided by a Heaven Scent Expressions (HSE) driver. Pickup is also available. Orders are processed as they are received. For small orders, allow 48 hours for processing. For large orders, please allow 7 days for processing and delivery. There are NO DELIVERIES OR PICKUP on Sundays, except on special occasions such as Mother's Day. The shipping calendar will reflect these exceptions. 

On some occasions, if Fedex is used, we cannot arrange for delivery on or before certain times of day. The delivery time depends on when the Fedex driver will be in the delivery area, typically before 3:00PM. We cannot deliver to PO Boxes or to APO/FPO addresses. If no one is available to receive the package at the time FedEx delivers, the package will be left in the most suitable location as determined by the FedEx driver.

If delivery is by a Heaven Scent Expressions driver, we will try and accommodate requests for a preferred time, but please note that due to the delicacy, volume and high quality we like to deliver, requests may not always be honored. Please know that we WILL DO OUR BEST TO ENSURE THAT YOU RECEIVE THE BEST!
We DO NOT deliver to PO Boxes and request that someone be there to receive deliveries. We will attempt to call if no one is available to receive the package so that proper arrangements can be made.

Substitution Policy.
Please know that we do our best to make the arrangmement as shown, however every arrangement is handcrafted and unique and therefore different from any other. Sometimes substitutions may be necessary to ensure that your arrangement or specialty gift is delivered in a timely manner, but know that the utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.


In arrangements of assorted flowers or plants, the colors shown online will be used when possible. However, we may substitute other kinds of flowers or plants of equal or greater value when necessary.
In arrangements containing flowers or plants such as roses, lilies and orchids, we will try to match the flower type, but substitutions with another color may be used.
If the floral container shown online is not available, a similar container will be used.

Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.

Video message- If a video message is requested, the Speaking Roses logo will be printed on a WHITE FLOWER and is used to access the video. Requests to have the logo printed on other colors can not be honored. We appreciate your understanding.

ALL SALES ARE FINAL within 48 hours of the requested delivery date. ALL NEXT DAY DELIVERY ORDERS ARE FINAL. Please review your order carefully